Frequently asked questions

Most fleets are up and running within 24 hours. Our team handles setup, data migration, and training so you can stay focused on moving freight. We work around your schedule to make the transition smooth.

No. The Ops App runs in any modern browser, and the Driver App installs from the App Store and Google Play. There's nothing to host and no server to maintain — updates roll out automatically.

Yes. Our migration tools import customers, carriers, lanes, and historical shipment data without downtime, so you keep your history and get instant access to analytics from day one. We handle the heavy lifting.

Most dispatchers are comfortable within a day. The interface is built to be used by people who run fleets, not IT departments, and we include hands-on onboarding and training for your team as part of setup.

Yes. The platform scales from owner-operators with a handful of trucks to enterprise carriers running hundreds of units, and the free tier is built specifically for owner-operators getting organized. You only pay for more as you grow.

Core TMS is free. Paid plans start with a base platform fee that includes your first 200 shipments, and additional volume is billed at a simple per-load rate that drops as you scale. Try the pricing calculator to estimate your monthly cost.

No. Every team member gets their own login with role-based permissions at no extra charge. Unlimited users, unlimited data storage, and integration setup are all included in every paid plan.

No long-term lock-in. Plans are month-to-month, and compliance checks are pay-per-use so you're only billed for what you actually run. You can start free and upgrade anytime.

Drug & Alcohol, MVR, and PSP checks are built into the platform and billed only when you run one. There's no subscription surcharge for having the capability — you pay per check.

The AI analyzes patterns in your historical data — routes, customers, driver performance, and seasonal trends. The more data it has, the sharper it gets at predicting costs, surfacing profitable opportunities, and flagging issues before they become problems.

It parses rate cons, invoices, and load tenders automatically and maps the data straight onto the load — no manual keying. Drivers photograph the BOL and POD from the Driver App and those attach to the shipment in seconds.

Yes. DispatchPro files ACE and ACI eManifests for US and Canada cross-border operations, so customs paperwork is handled inside the same platform you dispatch from.

A single calendar tracks every expiration, inspection, violation, and audit, filterable by driver or unit. You can ask the AI what's overdue or coming up, and accidents, violations, and follow-ups are all logged with notes and photos — so DOT audits are no big deal.

Yes. Driver pay calculates by mile, percentage, or flat rate with deductions applied, and the whole payroll and settlement run is automated from the same loads your dispatchers already booked.

You get true profit and loss per truck, per lane, and per mile, plus AI-read expense and invoice reporting. An embedded profit predictor estimates margin before you accept a load, so you know your numbers before you roll.

Yes. DispatchPro connects with accounting software, ELD systems, load boards, tracking providers, and fuel cards. Our team handles setup and testing to ensure clean data flow between all your critical systems. See the full list of partners.

Yes, and the sync is two-way in real time between DispatchPro and QuickBooks, so there's never double entry. It cuts manual bookkeeping and keeps your financials current automatically.

Yes. Our API and EDI layer connects directly with shippers, carriers, and partners for real-time data exchange. Our integration team handles the setup and testing — see Data & API integrations for details.

Your data is always yours. If you decide DispatchPro isn't right for you, we provide a complete export of all your information in standard formats. No lock-in, no hassle — just a clean transition.

Yes. We use enterprise-grade encryption, secure cloud infrastructure, and strict access controls. Your data is protected both in transit and at rest, and we maintain SOC 2 compliance. Your competitive information stays private.

You get onboarding assistance, team training, ongoing technical support, and regular check-ins to make sure you're getting maximum value. Our support team understands trucking operations, not just software.

You do — always. We never sell your data, and you can export it in full at any time. We're a tool for running your operation, not a broker of your information.

Yes. Role-based permissions let you decide who can dispatch, bill, view financials, or manage carriers, with activity tracking on every login. Pro plans add fully custom roles and permissions.